Frequently Asked Questions

This is understood as the practice of hiking routes in a self-guided way, without being part of a specific group or having a guide to accompany you.

NATOUR offers you the most characteristic trekking routes on different islands of the Canary Islands, helping you to organise the necessary transfers, adjusting them to your prerogatives and physical demands and proposing the appropriate accommodation. NATOUR takes care of checking availability and booking the necessary accommodation for you, both for programmes centred on a single hotel and for those where it would be better to move from hotel to hotel.

A healthy state of health and physical fitness are prerequisites, as well as a safe passage and the absence of vertigo. People who do not practise sport or have limited mobility should refrain from booking this type of trip.

     EASY LEVEL

• Land with few slopes
• Short distances (between 3 and 5 km)
• Routes with approximate max. ascents of up to +150 m
• Routes with max. descents of up to approximately -250 m

     MODERATE LEVEL

• Stony terrain with moderate slopes
• Average distances (between 6 and 9 km)
• Routes with approximate max. ascents of up to +350 m
• Routes with max. descents of up to approximately -450 m

     HIGH LEVEL

• Stony ground with high gradients
• Possibility of aerial routes over steep areas
• Average distances (between 10 and 15 km)
• Routes with approximate max. ascents of up to +750 ms
• Routes with max. descents of up to approximately -1200 m

     DEMANDING LEVEL

• Stony ground with steep slopes
• Possibility of aerial routes over steep areas
• Average distances (between 14 and 20 km)
• Routes with approximate max. ascents of up to+1300 m
• Routes with max. descents of up to approximately -1600 m

     VERY DEMANDING LEVEL

• Rocky terrain with extreme gradients
• Possibility of aerial routes over very steep areas
• Average distances (between 18 and 26 km)
• Routes with approximate max. ascents of up to +1900 m
• Routes with max. descents of up to approximately -2450 m

• Luggage and people transfers
• Reservation of accommodation
• Maps and descriptions of each route
• GPX files to follow the routes by mobile phone
• Accident and liability insurance
• 24/7 telephone support and assistance in case of emergencies

• Lunches, dinners and picnics

NATOUR acts as a facilitator of the necessary services so that the user can successfully undertake the programming of independent routes, organising transfers and accommodation bookings and advising on itineraries to follow. However, it is the participant who assumes his or her own responsibility in complying or not with the legal indications that may occur.

The western islands are the most rugged: the island of La Palma is the steepest, followed by La Gomera, El Hierro and Tenerife. Gran Canaria also has considerable unevenness. Moreover, due to their volcanic origin, the terrain on all these islands is made up of slag and crumbly terrain. Some passes can be overhead and there are paths that run along cliffs with huge vertical drops. This forces the hiker to negotiate considerable slopes on paths that are not very stable in nature. It is advisable to have hiking poles to reduce the strain on the knees during descents and to improve stability.

Sea excursions can range from 2 hours to a full day. Prices depend on the duration of the excursion.

In some cases a light snack is included. Participants are free to bring their own picnic.

Comfortable clothes and sports shoes are best. It is also advisable to bring some light warm clothing. A high level of sun protection is important.

Thanks to the trade winds, the Canary Islands have a spring-like climate almost all year round. During the winter months temperatures range between 18 and 22 ºC and in the central summer months temperatures rarely exceed 28 ºC.

However, temperature peaks (above or below) and torrential rains can occur, depending on certain weather phenomena such as “Calima”, southerly weather or northern fronts.

This is a rare weather phenomenon, with sand-laden winds from the Sahara. The temperature rises significantly, visibility is reduced and the air we breathe is rarefied by suspended particles.

Depending on the time of year, when the trade winds are very weak (November-December), “southern weather” may arrive in the Canary Islands. These are cyclones from the tropics that can potentially bring very heavy or torrential rains.

Depending on the time of year, when the trade winds are very weak (November-December), “southern weather” may arrive in the Canary Islands. These are cyclones from the tropics that can potentially bring very heavy or torrential rains.

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CANCELLATION POLICY

1- ONE-DAY ACTIVITIES

• Excursions, visits, trekking routes and transfers.

In general, we accept cancellations with the right to reimbursement and without justification, up to 24 hours before the departure time.

2- TOURS AND HIKING TRIPS INCLUDING OVERNIGHT STAYS 

• Self-guided trips

– Up to 14 days before the arrival date, 100% refund without justification.

– Between 13 and 7 days before the arrival date, 50% refund or free change of date.

– Between 6 and 2 days before the arrival date, 25% refund or change of date free of charge.

– 48 hours before the arrival date, 0% refund or change of date with a penalty of 20% of the total.

• Group trips with guide

– Up to 20 days before the arrival date, 100% refund without justification.

– Between 19 and 11 days before the arrival date, 50% refund or change of date free of charge.

– Between 10 and 2 days before the arrival date, 0% refund or change of date free of charge.

– 48 hours before the arrival date, 0% refund or change of date with a penalty of 50% of the total.

Generally, an alert declaration is not a travel ban. Consideration should be given to the requirements for arrival and return to the country of origin, possible quarantine and valid travel insurance.